"Back in my day" could mean reminiscing about telephone booths or the Pony Express.
Many of us have some nostalgia for a time when things were seemingly simpler, when we didn't get distracted by notifications on our phones or when we only had a handful of television channels to entertain
us.
And while the future is coming at us fast, most of us can agree that overall, great advancements are happening and things are getting better.
Still, today let's channel our collective inner Andy Rooney and pine for the return of a piece of history that's largely fallen out of fashion:
Writing a handwritten "thank you" note.
Our last couple missions have been focused on technology, but today I'd like us to rebuke the convenience of modern email, text messaging, Slack, Skype, and all the rest.
Because... *ahem* back in my day, sending a handwritten note meant something. Reading someone's handwriting -- knowing they took the time to write something instead of copy-pasting a script or having their assistant do it for them -- it conveyed a sense of meaning and importance that digital communication can't.
And it still does.
Today's Mission
Get out your favorite pen, do some hand stretches, and let's get ready to write.
Today's mission is simply to write a handwritten letter. Time permitting, write a few.
These could be to employees, customers, vendors, your own mother... just
write down something that you mean in your own handwriting on a nice piece of paper.
Then make sure it gets delivered.
If you don't have stationery, that's fine. Your mission is to buy some. If convenience is key, place an order on Amazon. If you've got the time, stop by your local stationery store.
Either way, get a pile of thank you cards and keep them at your desk. Then keep an eye out for opportunities to send one -- they may be more common than you think.
Technology is an integral part of creating the best customer experience we can, and I don't want to discount that.
But
sometimes the best way to create a real, human touchpoint is to come out from behind the screen.
